Return, Exchange & Cancellation Policy

At AETEV Fine Jewellery, we want you to feel confident and satisfied with your purchase. Please review our return, exchange, and cancellation policies before placing your order.

1. Returns & Exchanges — 7 Days

We accept return and exchange requests within 7 days of delivery, subject to the conditions outlined below.

To request a return or exchange, please contact us at info@aetev.co within 7 days of receiving your order. Include your order number and the reason for your request.

Items must be returned in their original condition, unworn, undamaged, and with their original packaging and accessories, where applicable.

Please contact us before sending any items back. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Our 7-day return and exchange policy applies to voluntary returns and does not limit any mandatory consumer rights available under applicable law.

2. Return Shipping Costs

For returns or exchanges due to a change of mind, buyers are responsible for return shipping costs.

We recommend using a tracked shipping service, as customers are responsible for ensuring that returned items reach us safely, except where applicable law provides otherwise.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law.

If an item is returned in a condition that reduces its value due to handling beyond what is reasonably necessary to inspect it, an appropriate deduction may be made from the refund, where permitted by applicable law.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@aetev.co as soon as possible.

Include your order number, a description of the issue, and photographs where helpful.

We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, repair, or refund.

Where required by applicable law, AETEV Fine Jewellery will cover reasonable return shipping costs associated with defective or incorrectly supplied items.

4. Order Cancellations — 12 Hours

We accept order cancellation requests made within 12 hours of placing an order.

To request a cancellation, please email info@aetev.co with your order number and cancellation request.

Cancellation requests submitted after 12 hours may not be accepted under our voluntary cancellation policy, particularly if order processing or dispatch has already begun.

Once an order has been dispatched, please refer to our return policy and any applicable statutory cancellation rights.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Any applicable deductions will be explained before the refund is processed.

6. Statutory Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

Customers in certain jurisdictions, including the United Kingdom and European Union, may have additional statutory rights, including a 14-day right to withdraw from eligible online purchases without giving a reason.

Where these rights apply, the statutory cancellation period, return procedures, refund requirements, and any applicable exceptions take precedence over our voluntary 7-day return and 12-hour cancellation policies.

Statutory rights relating to faulty, damaged, or misdescribed goods remain unaffected.

7. Contact Us

For return, exchange, or cancellation enquiries, please contact:

AETEV Fine Jewellery

Email: info@aetev.co

Please include your order number so we can assist you more efficiently.